We put our hearts for any Myndos product. However, If your purchase is not exactly what you are looking for, you have 14 days (from receiving your order) to arrange your exchange or return. 

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear (sandals) and accessories (bags) must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.


Once the return has been checked by our team, you will receive a confirmation email regarding the returned item in max. 3 business days starting from your returned product reaches our premises. 

Please note:

  • The refund is always credited via the original payment method , in the same currency and only to the purchaser’s account

  • The time it takes to receive your refund depends on the payment method or your credit card provider.

  • We do not accept exchange or offer a refund for Products “made to order” or are pre-ordered.


If you have any queries, please do not hesitate to contact us via info@bymyndos.com.

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