FAQ

 

I want a customized design, is it possible?

Your imagination is more than welcome. You can mix and match all of our models with the accesories in the colletion. Just send us an e-mail to info@bymyndos.com regarding your request and let`s create your dream sandals together.

I could not find my size in stock. How long will take If I place an order?

Items that are not in stock and need to be pre–ordered may take up to 10 business days to be produced and will be shipped at the earliest possible time.  We are committed to do our best for this. Just send us an e-mail to info@bymyndos.com

 

Will my sandals be exactly like shown on the picture?

All of our sandals are handmade that is why variations in leather color are possible. Each pair is unique. That is what makes Myndos sandals so special. However, we do our best to delight you with Myndos collection.

 

Is my personal information kept private?

Please check the Privacy Policy on our website.

 

What happens if I notice that my profile information is incorrect after I have completed the ordering process? Or If I want to change my order?

In such cases, contact us via e-mail in 24 hours, we will gladly amend anything regarding your order.

 

My received sandals are damaged. Who pays for the shipping costs?

In case you receive your sandals damaged, please send us detailed photos of your damaged pair and we will act accordingly.

 

What is delivery time?

You can check our Shipping Policy.

 

How do I initiate a return?

You can check our Return Policy.

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